eStatements FAQs
How do eStatements work?
Latitude 32™ offers the option to view your checking account and savings statements online instead of receiving paper statements. You will receive an email from Latitude 32™ when your statement is ready to view, or just click on the Online Statements tab within Online Banking.
To begin receiving eStatements, sign into Online Banking, click on the Online Statements tab, read and accept the disclosures and your statements will immediately become available. Or stop by one of our branches and complete an eStatements enrollment form.
How do I sign up to no longer receive a paper statement?
When you enroll in eStatements you will automatically be un-enrolled in paper statements. If you would like to receive both paper and eStatements, please contact a Member Service Specialist and they can take care of that special request.
Is there any cost associated with receiving eStatements?
No, eStatements are FREE to all Latitude 32™ members who are interested.
How often will I receive an email notification?
Each time your statement becomes available, you will receive an email notification for each account signed up for eStatements.
How do I view statements online?
To view your eStatements, follow the link in your email notification, or sign in to Online Banking and click on the Online Statements tab.
Will my eStatements look the same as the paper one I receive in the mail?
Yes, your eStatement will be in the same format and will contain the same information as your printed statement. It is legally acceptable, even for record keeping purposes. You can also print an eStatement in the same format as a standard paper statement.
Will I stop receiving paper statements for my account?
Yes, any account receiving eStatements will not receive paper statements. If you would like to receive both paper and eStatements please contact a Member Service Specialist and they can take care of that special request.
What should I do if I do not receive my eStatement notification?
If you have not received an email notification that your statement is available to view online, the email address on file may not be current. Please verify that the email within Online Banking is correct. If your email address is correct and you are still not receiving your eStatement notification, call and speak with a Member Service Specialist at 843.556.4809.
How do I change the email address to which my eStatement notifications are sent?
Give us a call at 843.556.4809 to update your email address in our system.